What is a Managed Service?

What exactly is a Managed Service anyway?

Currently, at your place of business or organization, there are many moving parts (systems, devices and services) needed to make the technology side of things work for day-to-day operations. Keeping up with all these items and managing them can be a daunting task.

This is where we come in, as a Managed Services Provider (MSP) we provide services to manage, monitor and maintain all things related to your technology needs.

Why the hype with Managed Services?

Because in the past, only larger organizations were able to afford full teams of IT professionals to manage their technology! In many organizations, IT resources are limited and can be quickly overwhelmed. As reliance on technology grows, the resources needed to support increasingly complex technology environments may not always be available.

As an example, if you fall behind in keeping up with things such as backups, patches and security, the odds greatly increase that you’ll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your Email server, customer relationship management system, financial application or network goes down, you will likely face substantial productivity and revenue losses as a result.

With a Managed Services Provider like us on your side, organizations of all sizes can operate efficiently and compete effectively.

Managed Services vs. The Break-Fix Mentality

Managed services are also a philosophical change in the way that a business deals with its technology. Instead of following the old-school tradition of break-fix (literally meaning wait until the server, desktops or other critical networking devices fail, then scramble to fix them), a business operating with a managed service focuses on the prevention of these issues before they disrupt employees, management and/or clients.

Break-fix is no longer good enough for your business! Today, no business can really afford the risk and uncertainty of relying on a “Break-fix approach” because your business is too dependent on having a reliable technology system.

Do Managed Services Cost More Than Traditional Break-Fix Services?

Actually no! Surprisingly most managed services cost less than traditional break-fix services especially when including the true cost of downtime; alternatively, when comparing the costs of an in-house employee, outsourcing these services results in major savings! Remote monitoring, remote maintenance, an experienced team, and the prevention of major issues allow us to be more efficient and offer a better service without charging more.

  • Increased operational efficiency

  • Reduced operating costs

  • Cost-effective access to enterprise-level support

  • Minimized downtime

  • Allows the focus to be on running the business, and not the technology

  • Peace of mind from knowing that your systems are being monitored

  • Having a trusted technology partner by your side!

Benefits of Managed Services

So adding another monthly fee wasn’t exactly what you were looking for …?

We understand and relate to that mode of thinking. In this day and age, it feels like every company we deal with is trying to figure out a way to squeeze more money out of us — especially on a monthly basis.

That being said, Managed Services is a way for businesses to eliminate problems before they ever occur, manage their technology budgets better, and create a solid long-term partnership with an IT firm that you can truly rely on as a technology partner. You will notice a tremendous difference in operations… and you will reap the benefits of preventing fires, rather than fighting them.

Let us know if you are ready to discuss signing up for our Managed Services! We will be sure to come up with a plan that works for you and become your trusted technology partner!