How to Avoid Tech Support Scams

They may sound convincing and genuine.
They may seem to know specifics about your computer system.


  • Real tech companies will never contact you by phone, email or text message to tell you there’s a problem with your computer.
  • Real tech companies do not use pop-up warnings that ask you to call a phone number.
  • Real tech companies never call to offer you a refund for tech support services.

Types of Tech Scams

  • Phone Calls – If you get a phone call you didn’t expect from someone who says there’s a problem with your computer, hang up.
  • Popup Warnings –  If you get a pop-up window on your computer, don’t call the number. Real security warnings and messages will never ask you to call a phone number.
  • Online Ads and Listings in Search Results Pages –  If you’re looking for tech support, go to a company you know and trust.

Hang Up!

The best way to avoid tech support scams is to be aware and hang up if you suspect a call is suspicious.

  • Do Not give your financial information to unsolicited callers who try to charge you to remove computer viruses, malware, or ransomware, even if they have specific information about your computer.
  • Do Not pay for tech support services with any type of gift card or by wiring funds.
  • Do Not download and install software that unsolicited callers try to tell you to do.
  • Do Not give or agree to give control of your computer to any unsolicited caller to fix an issue you did not report—despite how convincing they may sound.
Acanthus Technology is a Full Technology Partner with MSP services to manage, monitor and maintain all things related to the needs of your modern business. - - - Make your workplace work for you!

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