They may sound convincing and genuine.
They may seem to know specifics about your computer system.
- Real tech companies will never contact you by phone, email or text message to tell you there’s a problem with your computer.
- Real tech companies do not use pop-up warnings that ask you to call a phone number.
- Real tech companies never call to offer you a refund for tech support services.
Types of Tech Scams
- Phone Calls – If you get a phone call you didn’t expect from someone who says there’s a problem with your computer, hang up.
- Popup Warnings – If you get a pop-up window on your computer, don’t call the number. Real security warnings and messages will never ask you to call a phone number.
- Online Ads and Listings in Search Results Pages – If you’re looking for tech support, go to a company you know and trust.
The best way to avoid tech support scams is to be aware and hang up if you suspect a call is suspicious.
- Do Not give your financial information to unsolicited callers who try to charge you to remove computer viruses, malware, or ransomware, even if they have specific information about your computer.
- Do Not pay for tech support services with any type of gift card or by wiring funds.
- Do Not download and install software that unsolicited callers try to tell you to do.
- Do Not give or agree to give control of your computer to any unsolicited caller to fix an issue you did not report—despite how convincing they may sound.